Interested in placing food orders online for well known companies like Pizza Hut, KFC, and a host of others? If you believe you have the skills and resources needed to work from home as a Call Centre agent, then this post was specifically written with you in mind.
ContractWorld is a Canada based call service provider that hires home-based agents to work for them and provide Customer Care support on behalf of some of their big name customers.
In today’s post, I will show you how you can make money placing food orders online as a Call Center agent with Contract World.
Why Contract World?
If you have ever wanted to express your customer service skills, then ContractWorld is the company you need to work with. Contract World provides its services to some of the big name companies in the world today. Some of their widely known customers are Pizza Hut, The Shopping Channel, L’Oreal, Experigo, Club Auto, and a host of political campaigns within and outside the United States.
What are the Requirements?
In order to start working for ContractWorld, there are some basic requirements that you will need to fulfill. Some of the items you will need to start working as a Call Centre agent with ContractWorld are a Personal Computer with stable and fast internet connection, trusted anti-virus software must be installed on your computer, a landline phone and functioning headset. You will also need a VoIP phone that would be used during training period. Apart from this, the other requirements for working with ContractWorld are a dedicated office space within your home. Note that this area must be quiet and free from distractions. Finally, you will need a webcam and the right attitude to work.
The requirements listed above are in no way different from the requirements of other home based call center jobs. Therefore, if you have been working as an agent in the past, you should have met most of these requirements already.
What are the Job Responsibilities at Contract World?
Your job as a ContractWorld’s call center agent is well defined. You will be required to provide call centre services to the numerous clients that ContractWorld serves. The type of call centre job you will perform may vary depending on the client. This means you may be required to perform call centre jobs for sales, travel, customer service, appointment booking and confirmation, insurance, or even providing technical support.
To succeed as a call center agent, you must possess some or all of the following skills:
- In-depth knowledge of the company you are working for
- Effective communication skills
- Customer relation skills
- Problem solving ability
- Interpersonal skills
- Patience and ability to listen very well.
How Much does Contract World Pay?
The amount you earn while working with ContractWorld is largely dependent on the customer you are working for. However, the general is always in the range of $10 to $16 per hour. Payment is made through direct deposit.
According to ContractWorld, the Schedule is very flexible. This means you can choose your hours of work which may be as short as 30 minutes. You also have the ability to work for more than one client at a time as long as you believe you can provide effective and efficient service to the customers.
Only residents of selected states in the US and Canada can be considered for work at ContractWorld.
What are the fees involved?
One thing you must know before you start working with ContractWorld is that you will be required to pay some amount of money for Training, Certification, Background Check, and other equipment you may need to perform your job successfully.
Some of the fees you will need to pay before you can start work are:
- My Business Access Online Training – $75 – this is the first level of certification.
- Client Access Online Training – $75 – $300
- Background Check – $45
- Agent Access Software – $29/monthly plus an additional $10 for each extra client you take on.
- PaySource Direct Service fee – $4.95+ per month. An extra $2.50 is added for each additional client you take on.
What is the Training Duration?
Training can be between 3 days to a few weeks depending on the clients’ requirements and expectations.
How can I Apply?
The first thing you need to take in order to apply for a Call Center agent job at ContractWorld is to visit the company’s website here. Once you are on the landing page, select your country, and then watch the video that gives you direction on how to apply with the company. The application is very easy and straightforward.
If you would prefer a work from home job that doesn’t require fees, check out this list.